Shipping policy

Last updated: October 2025

At Basicstrue, we aim to provide you with fast and reliable shipping worldwide.

1. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. You’ll receive an email notification once your order is shipped.

2. Shipping Time

Delivery times vary by location:

• United States & Canada: 3–7 business days

• Standard Shipping: 2-4 business weeks

Please note that delays may occur due to customs or carrier issues.

3. Tracking Information

Once your order is shipped, a tracking number will be provided via email to help you monitor your delivery.

4. Shipping Fees

We offer Free Worldwide Shipping on all orders unless otherwise stated.

5. Lost or Delayed Packages

If your order hasn’t arrived within the expected timeframe, please contact truebasics2@gmail.com and we’ll assist promptly.